Automotive Service Advisor
Wellesley
Automotive Service Advisor
Full Time • Wellesley
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Job description:
Haskins Automotive is seeking a full-time experienced Service Advisor.
Competitive compensation and benefits package with significant opportunity for career growth.
Haskins Automotive is a full-service independent dealer shop located in downtown Wellesley.
All inquiries will be handled in strict confidence.
Automotive Service Advisor Job Description:
Initiates automotive services and repairs by ascertaining performance problems and services requested; developing estimates; writing repair orders; maintaining customer rapport and records. Strong customer service and communication skills are required.
Schedule is 7:30am- 5:00pm Monday-Friday and 1 Saturday per month 8:00am- 1:00pm.
Automotive Service Advisor Job Duties:
-Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment.
-Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
-Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
-Maintains automotive records by recording problems and corrective actions planned.
-Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment.
-Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
-Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
-Maintains automotive records by recording problems and corrective actions planned.
Skills/Qualifications:
-Sales driven individual who is extremely organized and goal oriented
-Self-starter with capability to implement and develop new processes
-Successfully communicate with others with the ability to work collaboratively within a team
-Minimum of three years of experience as an automotive service writer
-Service advisor experience focused on European brands is preferable
-Sales driven individual who is extremely organized and goal oriented
-Self-starter with capability to implement and develop new processes
-Successfully communicate with others with the ability to work collaboratively within a team
-Minimum of three years of experience as an automotive service writer
-Service advisor experience focused on European brands is preferable
Haskins Automotive benefits include:
-Health Insurance w/ Company Contribution
-Dental Coverage
-Vision Coverage
-401(K) Retirement Plan w/ Percentage Match!
-Paid Holidays
-Paid Personal Time Off (PTO) Days- 13 Days per Year!
-Health Insurance w/ Company Contribution
-Dental Coverage
-Vision Coverage
-401(K) Retirement Plan w/ Percentage Match!
-Paid Holidays
-Paid Personal Time Off (PTO) Days- 13 Days per Year!
-Paid Training & Career Development Program
-Employee Purchase Plan
-Employee Purchase Plan
-AFLAC Voluntary Benefits Package
License/Certification:
- Driver's License (Required)
Work Location: In person
Compensation: $60,000.00 - $90,000.00 per year
About Us
We have been serving the automotive needs of the greater Wellesley area since 1929. Family owned and operated we are Wellesley’s only AAA approved auto repair center. Whether it’s an oil change, certified pre-owned purchase or collision repair we are capable of handling all automotive needs.
Our History
"Pap" Haskins...
Our History
"Pap" Haskins...
...opened his new car dealership in Wellesley at the tail end of the most prosperous decade we'd ever known. Sirloin was sold for $0.39 a pound! Mary Pickford was making a fortune as America's Sweetheart, Duke Ellington and his orchestra were playing at New York's Cotton Club, Coco Chanel introduced rows and rows of pearl necklaces. Passage on one of the great ocean liners was booked a year in advance. Bing Crosby sang with the Rhythm Boys and the Paul Whiteman Band. Summer boats still ran to Nantasket.
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